FAQs
How do I upload my artwork for a custom pouch?
You can upload the artwork during the product selection. Where you can get the option to order the pouch with Logo or without Logo. Ensure the file is in high resolution (PNG, JPEG, or PDF format) for the best print quality.
Can I return custom pouches with my logo on them?
No, custom pouches with logos are non-returnable. As these items are personalized with your brand’s logo, they cannot be resold or repurposed. Therefore, we are unable to accept returns or issue refunds for them.
How do I place an order?
Simply browse your preferred product, add it to the cart, and proceed to checkout. For custom pouches, you can upload your design before finalising the order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our website’s "Track Order" section to check the real-time status of your shipment.
Do you offer bulk orders and discounts?
Yes, we offer bulk orders for businesses, events, and gifting purposes. For bulk discounts, please contact our support team with your requirements.
What materials are used in Tulinii pouches?
We use premium-quality fabric and durable zippers to ensure longevity. Our materials are carefully selected to provide both style and functionality.
Can I make changes to my order after placing it?
If you need to make changes, please contact us within 24 hours of placing your order. After this timeframe, we may not be able to modify or cancel it.
How long does delivery take?
Standard shipping takes 5-7 business days, while express shipping delivers within 2-3 business days. Custom orders may require additional processing time.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on the destination. Additional customs duties may apply depending on your country’s regulations.